Player Privacy Policy
Welcome to the privacy policy for Buffalo Spins. This page explains how we collect, use and protect personal data when you use our site and services. We take your privacy seriously and set out the types of information we hold, why we process it and how you can manage your information.
Types of data we collect
We collect a range of information to provide and improve our services, keep accounts secure and meet legal and payment obligations. The main categories are described below.
Personal data
Personal data includes name, date of birth, email address, postal address, phone number and payment details you provide when registering or making transactions. We may also collect verification documents where required for identity checks.
Technical data
Technical data covers IP address, device and browser information, operating system, location data where permitted, and information about your activity on the site such as pages visited and games played. This helps us maintain security and optimise performance.
Transactional data
Transactional data covers deposits, withdrawals, bets and game history, results, and any communications about payments or disputes. We use this data to process transactions, handle queries and prevent fraud.
How we use your information
We use your data to create and manage accounts, process payments, verify identity, provide customer support and comply with legal obligations. We also use aggregated or anonymised data for monitoring trends and improving services. Where you have given consent we may use contact details to send service updates or marketing communications; you can withdraw consent at any time.
Data protection practices
We maintain organisational and technical measures to protect personal data from unauthorised access, alteration or loss. Access to personal information is limited to staff and third parties who need it to perform services on our behalf. We regularly review our security arrangements to help protect your data.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to remember preferences. Third-party services such as analytics and advertising providers may also set cookies. You can manage cookie preferences through your browser or the site cookie settings.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, request deletion where we are not required to retain it, and object to certain processing. You can also request a copy of your transactional history. We will respond to valid requests in line with applicable data protection law.
Access, correction and deletion
To exercise your rights or to update your details, contact our support team at [email protected]. We will verify your identity before acting on requests to protect your account and privacy.
Information sharing and third parties
We may share information with service providers such as payment processors, verification agencies, fraud prevention partners and hosting providers. We require these third parties to protect personal data and only process it for the purposes we specify. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. We will publish the revised policy on the site and indicate the date of the latest update. For questions about this policy or how we handle data at BuffaloSpins, contact [email protected].