Reach Out to Us
Our support team is ready to help with account queries, verification checks, technical issues, or general feedback. If you need assistance setting deposit limits, using self-exclusion, or finding responsible gambling resources, we’ll respond quickly and politely. Contact options include email, live chat and telephone; advisers are authorised to carry out account checks and can put you in touch with the right organisation if further help is required. Please contact us for any favour or urgent matter and we will assist.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 1 working hour) |
| General enquiries | [email protected] (responses within 24 working hours) |
| Affiliate enquiries | [email protected] (partner team, Mon-Fri office hours) |
| Phone | +44 20 7946 5821 |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any enquiry that needs explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. We aim to reply promptly and will contact you if further information is required.
Submit Your Inquiry
Name (for Buffalo Spins support)EmailMessageSend messageResponse Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, though simple requests may get a quicker reply. More complex cases, including account verification or payment investigations, can take longer depending on the issue and any documents required. We’ll keep you updated at each stage and aim to resolve cases as quickly as possible.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot something that could be improved on the site, please get in touch, we read everything and act on practical suggestions. Send a quick message through live chat or email [email protected] and our team will review your comments to help make the site clearer, fairer and more enjoyable for everyone.