Responsible Gambling

At Buffalo Spins we take responsible gambling seriously. We are committed to keeping play safe and controlled, and we provide easy-to-use tools and clear information so you can set the limits that suit you. If you ever feel play is becoming a problem, we encourage you to use our controls and reach out for support.

Player protection principles

We aim to protect customers by promoting safer play and by monitoring account activity for signs of harm. Our approach focuses on prevention, clear information, timely intervention and access to professional support where needed. We apply age and identity checks to prevent underage gambling and require verification before withdrawals.

Activity-control tools

You can manage your gambling activity from your account settings or by contacting our support team. Available tools include deposit limits, time-outs, session reminders and self-exclusion. These controls are designed to be simple to apply and to take effect quickly.

Setting limits

Set daily, weekly or monthly deposit limits to control how much you fund your account. You can reduce limits immediately; increases are subject to a 24-hour cooling-off period. We also provide loss limits and wager limits on request to help you keep spending in check.

Deposit limits

Deposit limits are available in the account area. Choose a limit that fits your budget and change it as needed. Lowering a limit is immediate; raising a limit will include a short delay to ensure you have time to reconsider.

Loss limits

If you prefer to limit net losses rather than deposit amounts, set a loss limit to cap total losses over a chosen period. These limits help you control overall spend and can be combined with deposit and wager limits for added protection.

Time limits and breaks

Use session time reminders, Reality Check alerts and short Take a Break options. You can set a break for 24 hours, 1 week, 1 month or longer. These tools give you a pause from play and help you reassess your activity.

Self-exclusion

Self-exclusion is available if you need a longer break. You can self-exclude for a minimum period of six months and choose longer intervals if required. Self-exclusion will restrict access to our services and can be linked with national schemes where available.

Signs of problematic behaviour

Watch for signs such as chasing losses, gambling with money meant for bills, hiding activity, or playing for longer than intended. If you notice these behaviours in yourself or someone else, consider using limits, taking a break or self-excluding.

Tips for staying in control

- Set realistic deposit and time limits and stick to them.
- Use session reminders and Reality Check alerts.
- Only gamble with money you can afford to lose.
- Take regular breaks and review your activity.

Professional help and support organisations

If you need extra help, contact a recognised support organisation. We work with national services such as GAMSTOP and GambleAware, and charities like GamCare and Gamblers Anonymous provide confidential advice and counselling. For urgent health concerns contact your local NHS services. At BuffaloSpins we will support any request for contact, closure or self-exclusion and will help connect you with specialist services.